Search for Open a Savings Account

222 results found

1. When will my monthly mortgage billing statement be sent out?

   Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.

2. What changes can I expect inside the banking center?

   Our banking centers are open. Appointments are accepted and encouraged.

   • Masks: Consistent with CDC guidance, we ask those not fully vaccinated to please wear a facemask while in the banking center. Please note that we may ask for additional verification due to mask wearing.
   • Shields and dividers: You also may notice Plexiglass shields and dividers at teller windows and other areas where you may interact with our team members.

   Please visit our locator for the status and hours of a specific location.

3. Can I receive my mortgage statement electronically rather than by mail?

   Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

   1. Log into Mortgage Manager
   2. Select Account Management
   3. Click on Document Center
   4. Under Mortgage eStatements select Paperless Statements
   5. Open and review eStatement Delivery Terms and Conditions
   6. Select I agree to the terms and conditions
   7. Click Let's do this!

   Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

   You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

4. What should I do if I believe I am a victim of identity theft?

   If you think you are the victim of identity theft, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT. Using your personal information, a fraudster can commit a wide range of fraudulent activity in your name, so it is important to take security measures.

   You can also download our What You Should Know About Identity Theft guide.

5. What if I used my debit card at a business or merchant that was breached?

   What you need to know:
   Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

   Things you can do to help guard against unauthorized use of your debit card:

   • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard^® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

   What you need to do:
   Monitor your account for fraudulent activity and report anything suspicious.

6. Where can I find the phone number or email to contact a branch manager?

   Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

   To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

   This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

7. How can I cancel my electronic mortgage statement and receive a paper one by mail?

   You have two options for cancelling electronic mortgage statements.

   First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

   1. Log into Old National Online Banking with your usual User ID and Password
   2. From the summary of accounts, select your Mortgage Loan
   3. This will take you to your Old National Mortgage Loan detail page
   4. Hover over Statements and Documents and select Electronic Mortgage Statements
   5. Select Change Delivery Preferences
   6. Then select Paper Mortgage Statements
   7. Finally, select Save

   Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

   If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

8. What is a notice of error regarding the servicing of my loan?

   A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

   • Your name
   • Your loan number and/or property address associated with the loan
   • Details about the specific error you are disputing and/or information you are requesting

   Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

   Where to send a notice of error
   Please mail all notices of error to:
   
   Old National Bank
   Attn: Client Success
   P.O. Box 143
   Evansville, IN 47701

   We do not charge a fee for responding to notices of error.

9. If I receive a stimulus check instead of direct deposit, how can I deposit it?

   In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

   • Download the Mobile App and use your smartphone to easily and securely deposit your check with Mobile Deposit.
   • Deposit your check at most Old National ATMs. You can use our locator to find a nearby ATM.
   • If visiting a banking center, you may choose to use one of our drive-thrus or make an appointment to visit a lobby.
10. How do I set up a recurring transfer in Digital Banking?

    From a Web Browser
    To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

    Here you can select the accounts and date, and type in the amount you would like to transfer.

    To create a recurring transfer, check the Repeat box next to the date.

    Select the frequency, date and duration of your recurring transfers and click Save.

    Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

    To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

    The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

    You have the option to include a message, you may do so in the Memo section.

    Click Make Transfer.

    Take a moment to verify that your transfer details are correct, then click Confirm.

    Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

    On the Mobile App
    Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

    • To view or cancel a recurring transfer in the mobile app, tap Transfers.
    • Tap Schedule.
    • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
    • Tap Yes to confirm.