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1. Do you offer referral bonuses?

   Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

   Requirements
   Both the referrer and the new account holder receive a $50 Visa^® Reward Card once the person referred completes the following requirements within 75 days of account opening:

   • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
   • Has one (1) or more direct deposits totaling at least $500

   Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

   Receiving your Reward Card
   Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

   Other ways to register
   In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

   • Mobile App: Download the ReferLive app from the App Store or Google Play.
   • Phone: Call 1-844-213-3046.
   • Visit a banking center: Pick up a ReferLive brochure. Scan and email the completed brochure to registrations@referlive.com.
2. How do I set up a recurring payment in Online Bill Pay?

   From a Web Browser

   • Log in to your Digital Banking account.
   • Open Online Bill Pay.
   • Locate the payee on your list.
   • Under the Options list, select the Automatic Payment tab.
   • Next, select the account you would like to pay from, the amount and the frequency.
   • If you are sending the payment via check, you may Add a Memo (located under Amount).
   • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
   • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
   • When you are satisfied with your payment information, click Save.

   In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

   • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
   • Click Add to make additional payments to a payee.

   On the Mobile App
   Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

   • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
   • Tap Schedule.
   • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
   • Tap Yes to confirm.
3. What is Zelle®?

   Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

4. How do I get started with Zelle?

   It's easy — Zelle^® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle^® today.

5. How can I delete my online/mobile banking profile?

   If you would like to delete your online/mobile banking profile, please call us at 800.731.2265 or visit us at an Old National banking center and we will be happy to assist.

6. Why am I being asked to verify my identity when logging in to Digital Banking?

   If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:

   • You recently cleared your browser's cookies
   • You are using a different browser from the one you used previously
   • You knowingly or unknowingly asked to not skip this extra security step
   • You are using your browser in private or incognito mode

   After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.

   If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

7. How do I set up a recurring transfer in Digital Banking?

   From a Web Browser
   To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

   Here you can select the accounts and date, and type in the amount you would like to transfer.

   To create a recurring transfer, check the Repeat box next to the date.

   Select the frequency, date and duration of your recurring transfers and click Save.

   Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

   To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

   The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

   You have the option to include a message, you may do so in the Memo section.

   Click Make Transfer.

   Take a moment to verify that your transfer details are correct, then click Confirm.

   Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

   On the Mobile App
   Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

   • To view or cancel a recurring transfer in the mobile app, tap Transfers.
   • Tap Schedule.
   • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
   • Tap Yes to confirm.
8. What is the Main Street Lending Program?
   The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
9. Where can I find my Old National loan account number?

   Following are some options for obtaining your loan number:

   • If you have enrolled in eStatements, view your full loan number on your eStatements within Digital Banking. Note that your full loan number is not visible within account details in Digital Banking.
   • Look on your original loan paperwork, any loan coupon booklets or monthly paper statements you may have received.
   • Visit any Old National banking center or call Client Care at 1-800-731-2265, Option 4, for assistance.
10. Who can I send money to with Zelle?

    You can send money to friends, family and others you trust.¹

    Since money is sent directly from your bank account to another person's bank account within minutes,² it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

    ¹ Must have a bank account in the U.S. to use Zelle^®.
    ² Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.