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        1. How do I get started with Zelle?

          It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

        2. How can I delete my online/mobile banking profile?

          If you would like to delete your online/mobile banking profile, please call us at 800.731.2265 or visit us at an Old National banking center and we will be happy to assist.

        3. How do I set up a recurring transfer in Digital Banking?

          From a Web Browser
          To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

          Here you can select the accounts and date, and type in the amount you would like to transfer.

          To create a recurring transfer, check the Repeat box next to the date.

          Select the frequency, date and duration of your recurring transfers and click Save.

          Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

          To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

          The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

          You have the option to include a message, you may do so in the Memo section.

          Click Make Transfer.

          Take a moment to verify that your transfer details are correct, then click Confirm.

          Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

          On the Mobile App
          Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

          • To view or cancel a recurring transfer in the mobile app, tap Transfers.
          • Tap Schedule.
          • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
          • Tap Yes to confirm.
        4. How do I activate my new debit card?

          Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

          If you have questions or need assistance, call Client Care at 1-800-731-2265.

        5. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

          Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

        6. I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

          If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

          These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

        7. What is a notice of error regarding the servicing of my loan?

          A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific error you are disputing and/or information you are requesting

          Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

          Where to send a notice of error
          Please mail all notices of error to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to notices of error.

        8. How do I schedule an appointment to visit a banking center?

          You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

          If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

          Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:

        9. What is a request for information as it relates to the servicing of my mortgage?

          A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific type of information you are disputing and/or information you are requesting

          Where to send a request for information
          Please mail all requests for information to:
                      
          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to requests for information.

        10. How do I manage sub-user access in Shared Access?

          In Shared Access, sub-users are not allowed to use the mobile app, so managing your sub-user is done via the web browser.

          To manage your sub-user, log into Digital Banking on a web browser.

          • Select Additional Services, then Share access with others.
          • You can toggle the access from Yes to No.
          • The Options button allows you to Update Profile, Reset Password or Delete the sub-user.
          • Update Profile allows you to manage the users personal information or what accounts they have access to.
          • Reset Password allows you to provide the sub-user with a temporary password. The user will receive an email that the password was changed, but you will need to verbally provide the password to the sub-user.