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2,126 results found
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6 Virtual Team Statistics You Should Know
Today’s organizations are rapidly shifting toward the use of virtual teams to deal with their biggest challenges. Thanks to a variety of communications technologies and tools, companies can expand their talent search to a global scale, which allows them to build diverse and specialized teams with the flexibility to be
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The Golden Triplets Of Small Business Success
For most of the 20th century, Americans enjoyed what I call The Golden Age of Customer Service. Sadly, based on recent research, it appears we’re in the Plastic Age. In a national customer satisfaction index, the average customer rating was less than 60%. Going six for 10 is pretty good – if you’re playing baseball. Bu
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3 Holiday Shopping Trends to Improve Customer Experience
Preparing your team for the holiday rush? Here are some shopping trends to help you adjust your customer service team strategy
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5 Reasons to Start a Retirement Plan for your workers
5 Reasons to Start a Retirement Plan for your employees. Even if you’ve considered starting a retirement plan for your employees in the past. Old National Bank has retirement plan services to help businesses.
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Preparing Your Information for Disaster
When COVID first hit, like a lot of people, I began to think about my own mortality in a new light. Here was this unknown illness that was striking people down. What if it were to happen to me? What I felt wasn't so much a fear of my own mortality, but worries about what would happen to my family if I were no longer he
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The Most Common Small Business Mistakes
Entrepreneurship has been on the upswing since the start of the pandemic.
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Tax-smart charitable giving before you retire
You’ve had a successful career and you’re almost ready to retire. While still in your peak earning years, is there a tax efficient way to give back?
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AI: The Rise of Intelligent Scams
Artificial intelligence (AI) is everywhere. Many applications, such as autonomous cars or automated chatbots, can potentially improve lives. Other uses are less optimistic, helping scammers to do their deeds undetected.
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CFOs zero in on digital transformation
CFOs facing economic headwinds as 2023 begins are keeping their focus on costs, looking to reduce discretionary spending as a potential recession continues to loom.
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Have a Small Business With a Partner? Key-Life Insurance Needs to Be a Top Priority
If you run a small business with one or more partners, what should be your priority?