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        1. How do I approve a payment in Shared Access?

          If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

          • From a web browser, log into digital banking.
          • In the Bill Payment box, you will see you an Approval needed.
          • Select Review.
          • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

          Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.

        2. What is the Main Street Lending Program?
          The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
        3. How do I sign up to use the Allpoint ATM network?

          You do not have to sign up to use Allpoint's 55,000 ATMs in addition to Old National ATMs. Enrollment is automatic for Old National clients who have an Old National debit/ATM card.

          You can find Old National and Allpoint ATMs by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

        4. What do I do if I am concerned my computer or mobile device has been compromised?

          Contact an Information Security professional for help and discontinue use of the current device until you are certain it is safe. Access a different device to change your passwords; if you do not have access to a different device, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT. You should also monitor account activity and report anything suspicious.

        5. What information do I need to apply for a business loan?

          Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

        6. How can I send a wire transfer for my business?

          To learn more about your options for sending domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page. 

          Here you can also find information about ONPointe, our Treasury Management solution that enables clients to initiate secure wire transfers from their own computers.

          If your company regularly sends international wires, you may also want to talk with our Foreign Exchange (FX) Department directly at 1-800-704-3084. Along with helping clients make and receive payments in foreign exchange, the Old National FX Department can assist with ways to mitigate exchange rate risk.

        7. What is a notice of error regarding the servicing of my loan?

          A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific error you are disputing and/or information you are requesting

          Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

          Where to send a notice of error
          Please mail all notices of error to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to notices of error.

        8. What is a request for information as it relates to the servicing of my mortgage?

          A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific type of information you are disputing and/or information you are requesting

          Where to send a request for information
          Please mail all requests for information to:
                      
          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to requests for information.

        9. When will I receive year-end tax information from Old National?

          We will mail tax information to the mailing address you have on file with us. Old National does not currently provide access to tax documents online.

          You can also view year-end tax information for your mortgage within Mortgage Manager.

          Please be aware that the the USPS announced they are experiencing processing and delivery delays nationwide due to higher-than-normal volumes and COVID-19 impacts.

          If you have not received your tax documents in a reasonable time period, or you have misplaced them, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy. Please note that most banking center lobbies are currently open by appointment only due to COVID-19. You can make an appointment through our website locator.

        10. What if I notice unauthorized debit card transactions?

          If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your debit card off right away using our Card Controls. Card Controls is a feature you can access at any time in Online Banking or the Mobile App.

          You should also contact us at 1-800-731-2265 to report the unauthorized activity on your debit card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.

          If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.