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1. What information do I need to apply for a business loan?

   Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

   You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

   To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

2. How can I send a wire transfer for my business?

   To learn more about your options for sending domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page. 
   
   Here you can also find information about ONPointe, our Treasury Management solution that enables clients to initiate secure wire transfers from their own computers.
   
   If your company regularly sends international wires, you may also want to talk with our Foreign Exchange (FX) Department directly at 1-800-704-3084. Along with helping clients make and receive payments in foreign exchange, the Old National FX Department can assist with ways to mitigate exchange rate risk.

3. How do I sign up to use the Allpoint ATM network?

   You do not have to sign up to use Allpoint's 55,000 ATMs in addition to Old National ATMs. Enrollment is automatic for Old National clients who have an Old National debit/ATM card.

   You can find Old National and Allpoint ATMs by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

4. How do I approve a payment in Shared Access?

   If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

   • From a web browser, log into digital banking.
   • In the Bill Payment box, you will see you an Approval needed.
   • Select Review.
   • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

   Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.

5. What is the Main Street Lending Program?
   The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
6. How do I add a payee in Online Bill Pay?

   From a Web Browser

   • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
   • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
   • As you type, what you are typing is matched to a known payee. 
   • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
   • Select Add Payee.

   If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

   • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
   • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
   • Payee Address – This is the address to which you send your payment. 
   • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
   • Zip code – Enter the payee's zip code to which you send your payment. 

   When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

   Mobile App

   • Open the Mobile App, tap Payment Center, then Bill Pay.
   • Select Payees at the top right of the screen
   • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

   If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

7. How can I apply for a business credit card?

   You can apply for a business or commercial credit card through our website. Visit our business credit card page to see the types of cards we offer and use the "Apply Online" button to apply for a card.
   
   You an also visit any banking center to apply for a business credit card.

8. Can I make a deposit at an Allpoint ATM?

   No. Allpoint ATMs can be used for withdrawals, transfers and balance inquiries only. 

   Old National does have many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

   • Go to the oldnational.com locator
   • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
   • Type your zip code or city/state into the Search bar to find the nearest ATMs

   Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.
   
   To make a deposit, you can also use Mobile Deposit or visit an Old National banking center.

   If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265. 

9. Which branches have safe deposit boxes?

   You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

   The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

10. How do I place a stop payment on a check or pre-authorized payment?

    Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

    • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
    • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
    • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
    • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
    • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.