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        1. What if I want to send money to someone whose financial institution doesn't offer Zelle?

          You can find a full list of participating banks and credit unions live with Zelle® here.

          If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

          To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

        2. What are eBills and how do I use them?

          eBills are online versions of your paper bills that you receive. eBills enable you to review and pay bills directly from your Digital Banking account within Online Bill Pay.

          When setting up a new payee, Bill Pay will check to see if this payee offers eBills. If eBills are available, simply click Get eBill to begin enrollment.

          • To start filling in the required information, click Get Started!
          • Fill out the required information and agree to the terms. 
          • When ready, click Submit to complete the enrollment. 

          Keep in mind that it may take up to two billing cycles before you begin receiving eBills.

          Set up an automatic payment for an eBill payee:

          • Start by clicking Options.
          • Then select Automatic Payment.
          • You can choose your options for how you would like to pay your bill.
        3. What is meant by multi-factor authentication?

          Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

          You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

          There are several common reasons that you may be asked to verify your identity, such as:

          • You recently cleared your browser's cookies
          • You are using a different browser from the one you used previously
          • You knowingly or unknowingly asked to not skip this extra security step
          • You are using your browser in private or incognito mode

          If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

        4. How long does it take to receive money with Zelle®?

          Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

          If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1

          If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

          If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

          Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        5. Where can I find mortgage loan payoff information?

          For the correct amount to pay off a mortgage loan, please do one of the following:

          A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

          Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.

          Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

        6. What are my options for contacting Old National?

          We offer several convenient ways to connect with us. 

          • Visit a nearby location. (Note: Please check our locator for information about specific locations. All banking centers are accepting appointments for lobby transactions and will serve you at our drive-thru windows (where available). See our FAQ with information on scheduling an appointment.)
          • Call our Client Care team at 1-800-731-2265. Phones are answered Monday through Friday, 7am to 6pm, and Saturday, 7am to noon (all Central time).
          • Use our email form to submit comments or request a call.
          • Sign in to to your Digital Banking account from the Old National home page, and choose Secure Chat from the top menu.
        7. How do I change my personal information for my loan?

          To change your mailing address, Old National offers several options:

          • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
          • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
          • Download a Personal Address Change Form

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

        8. How can I find an ATM?

          There are several ways to find an Old National ATM through our website and our Mobile App:

          On the website
          Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.

          • To find an ATM near a specific location, enter the location address (as much as you know), city/state or zip code. Select Search.
          • To find an ATM closest to your current location, enter your location and choose Search or just search for "Current Location." A listing of your nearest banking centers and ATMs will be provided. This listing will include branches with ATMs as well as standalone ATMs - some part of the Old National network and some part of the Allpoint network. You can also choose to Get Directions.   

          In the Mobile App

          • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find an ATM by address, zip code or city.
          • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

          Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

          Deposits at ATMs
          Old National has many ATMs that will accept cash and check deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

        9. How does Zelle® work?

          When you enroll with Zelle® through your Old National Online or Mobile Banking account, your name, the name of your financial institution and the email address or mobile number you enrolled is shared with Zelle® (no sensitive account details are shared).

          When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies of the incoming payment. then directs the payment into your Old National account, all while keeping your sensitive account details private.

        10. Why is my request for Digital Banking access showing as declined or pending?

          When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will email you to notify you when your Digital Banking enrollment request is approved or declined.

          If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.