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        1. Where can I find my Old National mortgage account number?

          You can obtain your full mortgage account number by visiting any Old National Banking Center or viewing the monthly statements that you may receive. If you have eStatements activated for the account, your full account number will also be viewable online on your eStatement.

        2. What are the different ways I can make a payment on my Old National loan?

          For personal loan payments (not including mortgage loans), we offer several options:

          • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
          • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
          • Mail a check to PO Box 3728, Evansville, IN 47736
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

          For mortgage loan payments, here are several available options:

          • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
        3. What is a budget draft payment on my mortgage loan?

          With Budget Draft Payment (Biweekly Drafting), a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly mortgage payment once a month. Some borrowers find it easier to break a payment up over paychecks, instead of making one large monthly mortgage payment. You can set up budget drafting in Mortgage Manager. Our How to Enroll in Budget Draft guide walks you through the process. 

          If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

        4. Am I eligible for an SBA loan?

          SBA lenders and SBA loan programs have different eligibility requirements. However, there are some basic requirements:

          • Location: Your business must be physically located and operate in the U.S.
          • Business type: Your business must be for-profit and in an eligible industry.
          • Investment: You, as the business owner, must have invested time or money into the business.
          • Size: Only small businesses qualify. The definition of a "small business" is based on number of employees or average annual receipts. Size standards information can be found on the sba.gov website.
          • Loan application history: You must not be able to get more traditional financing at favorable terms.

          You should also be able to demonstrate your ability to repay the loan and have a sound business purpose and plan.

          To learn more about SBA loans at Old National, please visit our SBA Loans website page.

        5. What is Partnership Banking?

          Partnership Banking is an exclusive program for employees of member businesses. As a Partnership Banking member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

          To learn more about offering this program, visit the Partnership Banking page on our website, call us at 1-800-731-2265 or visit a banking center.

        6. How do I transfer funds between my Old National accounts?

          Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

          One-Time Transfer
          To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 

          Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.

          You have the option to include a message, you may do so in the Memo section. 

          Click Make Transfer. 

          Take a moment to verify that your transfer details are correct, then click Confirm. 

          Once you have confirmed, we’ll let you know that your transfer is complete.

          Recurring Transfers
          Save time with scheduled, recurring transfers that automatically move money between your accounts. 

          To create a recurring transfer in the web browser, check the Repeat box. 

          Select the frequency, date and duration of your recurring transfers and click Save. 

          Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 

          To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 

          The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

        7. Where can I find rates on the website?

          Currently, most deposit and loan rates are not listed on our website, as it is best for us to discuss your specific needs and the best options available to you. Please visit a banking center near you.

          We do provide our latest mortgage rates online. Visit our Mortgage Purchase Rates page or our Mortgage Refinance Rates page, depending on your needs.

        8. What types of business accounts do you offer?

          Old National offers a wide range of business and commercial banking products including:

          • Loans and lines of credit
          • SBA loans
          • Business credit cards
          • Investment real estate
          • Community development lending
          • Business checking
          • Online and mobile banking
          • Treasury Management solutions and
          • Merchant Services

          We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

          To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

        9. Can I open a savings account online?

          We do provide a way to open a basic savings account online. Go to our Personal Savings Accounts page. In the grid with our various types of accounts, go to Basic Savings and select the Open Now button.

          We offer a variety of savings options to meet different goals. If you would like to talk to someone about the type of savings that would be best for you, please visit a banking center or call us at 1-800-731-2265.

        10. How can I find year-end tax information for my mortgage?

          The fastest way to find year-end tax information is within Mortgage Manager after you log in to Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

          To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Taxes report.

          In addition to providing information in Mortgage Manager, we also mail all year-end statements by January 31.