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1. Celebrating Hispanic Heritage Month: How Hispanic, Latino Clients Achieve Financial Thier Financial Goals
   Celebrating Hispanic Heritage Month: Old National Bankers Are Contributing to a More Inclusive Future for Their Hispanic, Latino Clients
2. The Freelance Revolution Is Here: Is Your Organization Ready?
   These days, more and more organizations are benefiting from the advantages of a   new workforce architecture, the flexible blended workforce. Unlike traditional staffing models, the flexible blended workforce is designed to do exactly what it says: to flex in size up or down, and quickly add functional expertise and ex
3. 3 steps to supply chain resilience
   The COVID pandemic has taught us a lot of things, one of which is that supply chain resilience matters a lot. Having a resilient supply chain in the
4. The 6 Things Small Businesses Need To Know About Security
   May 7 is World Password Day, and it serves as a reminder for many entrepreneurs and small business owners to prioritize—or reprioritize—cybersecurity and other protections. Entrepreneurs and SMBs can do a lot to build strong shields and mitigate the risk of breaches, in addition to minimizing the damage if a breach occ
5. Why Employee Experience Is The New Customer Experience: Five Factors Driving Change At Work
   Father multi-tasking with young son (2 yrs) at kitchen tablegettyWhen I was in the early days of my career, the business world had just begun to embrace the notion of “Customer Experience” along with the initial iterations of e-commerce and e-everything. Consumer expectations were changing with technological advances,
6. Corporate Leaders Are Underestimating The Role Key Enabling Functions Should Play In Business Strategy
   Now is arguably the most vital time for C-suites and their respective enabling functions, such as tax, trade, legal, HR, and procurement departments, to be in lockstep when it comes to everything from day-to-day governance to big-picture growth strategy.
7. How do Economies of Scope and Economies of Scale Differ?
   Economy of scope and economy of scale are two different concepts used to help cut a company's costs. Economies of scope focuses on the average total cost of production of a variety of goods, whereas economies of scale focuses on the cost advantage that arises when there is a higher level of production of one good. Econ
8. The unemployed may never come back. Here's what that means for the economy.
   The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
9. What Your Customers Really Think About Customer Service
   We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
10. 3 Areas to Improve for Customer Service Work-From-Home
    Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up.