222 results found
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What should I do if I am having financial difficulties making my loan payment?
We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.
For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.
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Do I have the option to make extra principal payments on my mortgage loan?
Yes, you have the option to make extra principal payments. Your loan must be current before any additional principal payment will be applied.
The easiest way to do this is within Mortgage Manager. Our Mortgage Manager guides show you how to make a payment and where to enter any additional principal amount:
- Make a One-Time Payment - How to Make a Mortgage Payment guide
- Enroll in Autopay - How to Enroll in Autopay guide
- Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 866-853-3277.
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Are there transaction and monthly limits for Mobile Deposit?
Yes, there is a $5,000 daily limit and a $10,000 monthly limit for mobile deposits made through the Mobile App.
The monthly limit amount is on a rolling 30-day cycle. As mobile deposits become available to you, they will no longer count toward the limit, making room for future deposits.
If you have questions about Mobile Deposit limits, please contact Client Care at 1-800-731-2265.
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What offices have notaries?
We have associates who can notarize in every Old National office. This is a service we provide at no cost for Old National clients.
It is best to call ahead to make sure a notary is available. You can use our locator to find your nearest office, hours and phone number.You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle) for the location phone number and hours.
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What should I do if I haven't received my loan coupon book?
If you have not received your coupon book, or misplaced it, you can request a new one in one of these ways:
- Send a secure message within Online Banking
- Call Client Care at 1-800-731-2265, Option 4
- Visit an Old National banking center near you
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What is an ATM surcharge fee?
An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.
ATM surcharge fees are typically between $2 and $3.50. Usually, a screen will appear on an ATM giving you the option to accept or decline a surcharge. Declining will cancel your transaction.
It's important to note that for some types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of the ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM.
To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.
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When the benchmark in my loan is changed, will the “spread” over the benchmark also change?
Yes, possibly. One of the overarching goals of the LIBOR transition is to ensure that there is no “value transfer” between two parties to a contract simply because the benchmark interest rate has changed. Since no replacement benchmark is the same as LIBOR, it is possible that a “spread adjustment” will be required to ensure there is no value transfer from one party to the other.
Your Old National relationship manager will be able to answer any specific questions you may have about a spread adjustment that may be required on your loan.
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What is an SBA loan?
SBA loans are guaranteed by the US Small Business Administration (up to a certain amount) and are issued by participating lenders, mostly banks. Old National is recognized as a Preferred Lender by the SBA and has many years of experience with the SBA 7(a) program, the SBA Express program and the SBA 504 program.
SBA program benefits include smaller down payments, longer maturities with no balloon payment and fixed or floating rates. SBA loans typically provide more flexible financing at competitive terms that you might not otherwise qualify for. To learn more about SBA loans at Old National, please visit our SBA Loans page.
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What is mortgage pre-qualification?
Mortgage pre-qualification enables you to begin the application process and gain helpful information even before you start looking at homes.
With pre-qualification, you’ll know how large of a mortgage you can may qualify for, which means you’ll know what pricepoint you’ll be looking in. You’ll know your spending limit, and will also be a more attractive buyer to sellers (because they will know you’ll be able to receive the financing you need to buy the property).
While pre-qualification isn't actual approval, it can help speed up the approval process when you find the perfect home. Getting pre-qualified is quick and easy, and you can have an answer in minutes.
Talk to a mortgage expert about getting pre-qualified. -
My debit card is about to expire. When will I receive my new debit card?
Your debit card will continue to work until the last day of its expiration month. You should automatically receive a replacement card around the third week of the month that your card is set to expire.
To protect against potential card theft, your card will arrive in an unmarked, white envelope that does not display the Old National name or logo. Please watch your mail carefully to avoid accidentally discarding it.
If you have not received your new card by the end of the expiration month, please call Client Care at 1-800-731-2265, Option 2, or visit any Old National banking center for assistance.
Please note that If you have not used your card in the past 12 months, or we do not have a correct address on file for you, this may prevent you from automatically receiving a replacement card.