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        1. What if I notice unauthorized debit card transactions?

          If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your debit card off right away using our Card Controls. Card Controls is a feature you can access at any time in Online Banking or the Mobile App.

          You should also contact us at 1-800-731-2265 to report the unauthorized activity on your debit card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.

          If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.

        2. Where can I mail my Old National mortgage payment?

          You can mail your Old National mortgage payment to: 
          PO Box 3789
          Evansville, IN 47736

          The overnight address is:
          Attn: Mortgage Servicing
          101 NW 4th Street
          Evansville, IN 47708

          Old National Mortgage Manager
          You can also use Mortgage Manager within Online and Mobile Banking to make a mortgage payment online. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          If you need assistance with Mortgage Manager, please contact Mortgage Servicing at 1-866-853-3277.

        3. How do I activate my new debit card?

          Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

          If you have questions or need assistance, call Client Care at 1-800-731-2265.

        4. Does Old National still offer travel cards?

          As of 10/31/19, Old National stopped offering travel cards, due to the many other secure ways now available to pay when a person is traveling.

          If you have already purchased a travel card from Old National, you can continue to use it and can reload it up to two times until its expiration date. You can also visit the card site to check the balance of any existing card you may have.

          If you have an issue with an existing travel card, please call the Visa number on the back of the card.

        5. Will Card Controls and Alerts replace the current ON Guard Visa Purchase Alerts app?

          Yes, beginning August 12, 2020, the on/off card controls previously available in the separate ON Guard app will be found as a new Card Controls feature in Old National Online Banking and the Mobile App.

          That means you’ll be able to turn your debit card on and off, and set transaction alerts, in the same place where you already do all of your other digital banking. There will be no need for a separate enrollment or additional app.

          Visit our Card Controls and Fraud Monitoring page, for step-by-step instructions for activation.

        6. What is Money Management within Digital Banking?

          Money Management is a robust tool within Digital Banking that enables you to have an overall picture and greater control over your finances.

          • View all of your accounts, including those with other financial institutions, in one convenient location.
          • Categorize your spending.
          • Set goals and use budget alerts.
          • See a history of spending and prediction of future spending.

          And much more!

          Money Management is also on the Mobile App, so you have complete control of your financial life wherever you are!

          To learn more, view our Money Management demo and resource guides.

        7. What is Partnership Banking?

          Partnership Banking is an exclusive program for employees of member businesses. As a Partnership Banking member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

          To learn more about offering this program, visit the Partnership Banking page on our website, call us at 1-800-731-2265 or visit a banking center.

        8. What is Zelle®?

          Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

        9. How do I use Zelle®?

          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
          2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        10. How do I get started with Zelle?

          It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.