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        1. How can I dispute a transaction that I don't recognize on my account?

          For Check Disputes
          Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

          For Electronic and Debit Card Transaction Disputes
          You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

          If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

        2. What should I do if I think someone has gained unauthorized access to my Digital Banking?

          Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.

          If you believe someone has gained unauthorized access to your Digital Banking or Mobile App, you should change your Digital Banking credentials. From the web browser, log in to Digital Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password. From the Mobile app, Go to My Settings in the upper right. Tap my settings, edit your User ID and Password. 

          If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

          Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.

        3. What are Text Banking and Automated Alerts?

          Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.

          Here are the types of Automated Alerts available:

          • Balance update
          • Low balance
          • High balance
          • Large withdrawal
          • Large deposit
          • Check cleared (by check number)
          • Loan payment due
          • Loan payment overdue
          • Maturity date

          Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.

          Information you can request from Text Banking:

          Here is the information you can obtain by sending the following text commands to 454545:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Information will be sent to the mobile phone number you designate when setting up Text Banking.

        4. Why am I not receiving Card Controls Alerts after enrolling?

          If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

          Check or update your contact information
          Ensure we have your most current information on file. You can do this in one of two ways.

          1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
          2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

          Know where your Alerts will arrive
          Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

          If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.

        5. What is a mortgage escrow account?

          Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

          When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

          You can view your escrow account information within Mortgage Manager.

        6. How do I apply for a business loan?

          You will want to talk to a member of our business banking team, since the best loan solution can depend on your specific needs and goals. To help expedite the process when you apply for a business loan, visit our documents you will need page. Here we provide a checklist of items we need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To get our conversation started, please call us at 1-800-731-2265 or send an information request form.

        7. How can I see when my homeowner's insurance is paid from my mortgage escrow?

          You can find information about payments for your homeowner’s (hazard) insurance in Mortgage Manager, within Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

          To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Escrow report.

          To find a specific payment amount during a time period you select, go to My Home on the top menu and choose Payment History. Select a date range to see what payments have been made during that time.

        8. My loan contract matures after June 30, 2023. What happens if I choose not to do anything to amend my contract to incorporate a new benchmark before that time?

          As mentioned above, on June 30, 2023, LIBOR will cease to exist as a reference rate in all financial contracts. This means that all existing loans referencing LIBOR will automatically convert or “fallback” to a new, replacement benchmark. Old National will be following industry standards, including guidance provided by the US Adjustable Interest Rate (LIBOR) Act, which has identified the process as well as “fallback” index to be utilized. Old National will notify you of the new replacement benchmark selected for your loan.

        9. Can I make a deposit through an Old National ATM?

          Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

        10. What are your hours?

          Our lobby and drive-thru hours vary by location. You can find banking center and Wealth Management hours on our locator page.

          Once on our locator page, enter the branch address (as much as you know), city and state in the Search box. In the list of banking centers on the right, you will see drive-thru and lobby hours.

          You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle). This will bring up the location hours.