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        1. What is the timing for the discontinuance of LIBOR?

          There are two main deadlines for the discontinuance of LIBOR. First, the banking regulators including the Office of the Comptroller of the Currency (OCC), the Federal Reserve Bank (Fed) and Federal Deposit Insurance Corporation (FDIC), had directed banks to stop using LIBOR in new financial contracts as soon as practicable, but no later December 31, 2021. Secondly, for all existing contracts that mature after June 30, 2023, LIBOR will need to be replaced with a new benchmark interest rate.

        2. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

          We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

        3. What are the supported browsers for Old National Digital Banking?

          For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following:

          You can test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.

          If you have trouble testing your browser, view our list of suggested solutions. If after following the suggested solutions, you still aren't able to view the test, please contact Client Care at 1-800-731-2265 for additional assistance.

        4. What if I am having browser problems in Digital Banking?

          For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following: 

          First, test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.

          If you have trouble testing your browser, view our list of suggested solutions. If after following the suggested solutions, you still aren't able to view the test, please contact Client Care at 1-800-731-2265.

        5. Do I have the option to make extra principal payments on my mortgage loan?

          Yes, you have the option to make extra principal payments. Your loan must be current before any additional principal payment will be applied.

          The easiest way to do this is within Mortgage Manager. Our Mortgage Manager guides show you how to make a payment and where to enter any additional principal amount:

        6. What should I do if I am having financial difficulties making my loan payment?

          We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

          For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

        7. Can I open a savings account online?

          We do provide a way to open a basic savings account online. Go to our Personal Savings Accounts page. In the grid with our various types of accounts, go to Basic Savings and select the Open Now button.

          We offer a variety of savings options to meet different goals. If you would like to talk to someone about the type of savings that would be best for you, please visit a banking center or call us at 1-800-731-2265.

        8. When using an Allpoint ATM, why did I receive a message screen saying I would be assessed a surcharge fee?

          First, if you receive such a message and are an Old National client, be assured that you will not actually receive a surcharge. Due to technical limitations of certain types of ATMs, Allpoint is currently not able to prevent the “surcharge warning message” screen from appearing in some cases. You should continue the transaction by answering “yes” on this screen. When you get your receipt, you’ll see that you were not assessed a surcharge (i.e. the withdrawal amount on your receipt will show $20, $40, $60 as opposed to $23.50, $43.50, $63.50, etc. shown when you pay a surcharge).

          If you believe you received a surcharge in error, please contact Old National Client Care at 1-800-731-2265.

        9. What is a budget draft payment on my mortgage loan?

          With Budget Draft Payment (Biweekly Drafting), a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly mortgage payment once a month. Some borrowers find it easier to break a payment up over paychecks, instead of making one large monthly mortgage payment. You can set up budget drafting in Mortgage Manager. Our How to Enroll in Budget Draft guide walks you through the process. 

          If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

        10. Why am I being asked to verify my identity when logging in to Digital Banking?

          If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:

          • You recently cleared your browser's cookies
          • You are using a different browser from the one you used previously
          • You knowingly or unknowingly asked to not skip this extra security step
          • You are using your browser in private or incognito mode

          After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.

          If you have questions about verification, please call Old National Client Care at 1-800-731-2265.