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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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        1. How do I get started with Zelle?

          It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

        2. When the benchmark in my loan is changed, will the “spread” over the benchmark also change?

          Yes, possibly. One of the overarching goals of the LIBOR transition is to ensure that there is no “value transfer” between two parties to a contract simply because the benchmark interest rate has changed. Since no replacement benchmark is the same as LIBOR, it is possible that a “spread adjustment” will be required to ensure there is no value transfer from one party to the other.

          Your Old National relationship manager will be able to answer any specific questions you may have about a spread adjustment that may be required on your loan.

        3. What is an SBA loan?

          SBA loans are guaranteed by the US Small Business Administration (up to a certain amount) and are issued by participating lenders, mostly banks. Old National is recognized as a Preferred Lender by the SBA and has many years of experience with the SBA 7(a) program, the SBA Express program and the SBA 504 program.

          SBA program benefits include smaller down payments, longer maturities with no balloon payment and fixed or floating rates. SBA loans typically provide more flexible financing at competitive terms that you might not otherwise qualify for. To learn more about SBA loans at Old National, please visit our SBA Loans page.

        4. How do I activate my new debit card?

          Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

          If you have questions or need assistance, call Client Care at 1-800-731-2265.

        5. What is Partnership Banking?

          Partnership Banking is an exclusive program for employees of member businesses. As a Partnership Banking member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

          To learn more about offering this program, visit the Partnership Banking page on our website, call us at 1-800-731-2265 or visit a banking center.

        6. How do I manage sub-user access in Shared Access?

          In Shared Access, sub-users are not allowed to use the mobile app, so managing your sub-user is done via the web browser.

          To manage your sub-user, log into Digital Banking on a web browser.

          • Select Additional Services, then Share access with others.
          • You can toggle the access from Yes to No.
          • The Options button allows you to Update Profile, Reset Password or Delete the sub-user.
          • Update Profile allows you to manage the users personal information or what accounts they have access to.
          • Reset Password allows you to provide the sub-user with a temporary password. The user will receive an email that the password was changed, but you will need to verbally provide the password to the sub-user.
        7. How can I find fee free ATMs?

          With your Old National debit/ATM card, you can use any Old National or Allpoint ATM with no fees. (Please be aware that Old National charges a $2.50 fee when you use a non-Old National Bank or non-Allpoint ATM.)

          You can find Old National and Allpoint ATMs near you by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

          The Allpoint ATM network provides 55,000 surcharge-free ATMs located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

        8. What are your hours?

          Our lobby and drive-thru hours vary by location. You can find banking center and Wealth Management hours on our locator page.

          Once on our locator page, enter the branch address (as much as you know), city and state in the Search box. In the list of banking centers on the right, you will see drive-thru and lobby hours.

          You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle). This will bring up the location hours.

        9. Is Old National participating in the Main Street Lending Program?
          Yes, Old National is an eligible lender for the Main Street Lending Program. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
        10. How do I sign up for Card Controls and Alerts?

          Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

          Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.