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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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    1. Does Old National still offer travel cards?

      As of 10/31/19, Old National stopped offering travel cards, due to the many other secure ways now available to pay when a person is traveling.

      If you have already purchased a travel card from Old National, you can continue to use it and can reload it up to two times until its expiration date. You can also visit the card site to check the balance of any existing card you may have.

      If you have an issue with an existing travel card, please call the Visa number on the back of the card.

    2. How can I access my loan online?

      You can access your loan through our Digital Banking services. There are several options for enrolling online:

      1. Go directly to the enrollment page or
      2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
      3. Download our Mobile App and enroll in Online Banking.

      Once on the enrollment page:

      1. Enter your desired Online Banking User ID and Password.
      2. Enter your personal information including name, date of birth and address.
      3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
      4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

      If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

    3. Which branches have safe deposit boxes?

      You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

      The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

    4. What is browser history, cache and cookies, and how do I clear them?

      When you visit a website, your browser (the application you use to browse the Internet) creates an archive of each of the sites you visit, which is known as your browser history. Cookies are files that contain information useful to a website — such as saved password, preferences, browser type, IP Address, date and time of visit. The browser also temporarily stores items such as images, icons, style sheets, scripts or media files that are used to speed up your browsing experience. This is the cache.

      It is a good practice to clear your browser history and the web data collected by the sites you visit every so often. You can opt to have your browser do this automatically, or you can do it yourself through your browser preferences. Doing so will help improve performance, protect your personal information and provide a better online experience.

      There are many different types of browsers available. We have provided links to the major browsers on the most common types of devices. Follow the links to their support pages for instructions on how to clear the cache on your specific device.


      Google Chrome


      Firefox


      Safari


      Microsoft Edge

      Microsoft Edge on PC
    5. If I want to enroll or need assistance with business online and mobile banking, whom do I contact for support?
      To enroll in or get assistance with online and mobile banking for businesses, contact Client Care at 1-800-731-2265. And a team member can assist you with password resets, login and general questions.
    6. Can I use ATMs that are not Old National or Allpoint ATMs?

      Yes. Your Old National ATM/debit card will work at all ATMs. However, doing so may result in several fees.

      Surcharge fees
      Out of network ATMs (ones that are neither Old National nor Allpoint) may assess you a surcharge fee. An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.

      Foreign fees
      For most types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of any ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM. 

      To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.

    7. What is the Old National SWIFT code for wire transfers?

      The Old National SWIFT code is OLNAUS44. This is a unique code that may be required for the completion of international wire transfers by the Society for Worldwide Interbank Financial Telecommunication (SWIFT).

      Visit our Business Wire Transfers page or Personal Wire Transfers page for more information, including wire transfer fees.

    8. What is ZelleĀ®?

      Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

    9. How do I use ZelleĀ®?

      You can send, request or receive money with Zelle®.

      To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

      To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

      To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

      To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

      1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
      2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

    10. How do I get started with Zelle?

      It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.