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1. What are eBills and how do I use them?

   eBills are online versions of your paper bills that you receive. eBills enable you to review and pay bills directly from your Digital Banking account within Online Bill Pay.

   When setting up a new payee, Bill Pay will check to see if this payee offers eBills. If eBills are available, simply click Get eBill to begin enrollment.

   • To start filling in the required information, click Get Started!
   • Fill out the required information and agree to the terms. 
   • When ready, click Submit to complete the enrollment. 

   Keep in mind that it may take up to two billing cycles before you begin receiving eBills.

   Set up an automatic payment for an eBill payee:

   • Start by clicking Options.
   • Then select Automatic Payment.
   • You can choose your options for how you would like to pay your bill.
2. What are Text Banking and Automated Alerts?

   Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.

   Here are the types of Automated Alerts available:

   • Balance update
   • Low balance
   • High balance
   • Large withdrawal
   • Large deposit
   • Check cleared (by check number)
   • Loan payment due
   • Loan payment overdue
   • Maturity date

   Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.

   Information you can request from Text Banking:

   Here is the information you can obtain by sending the following text commands to 454545:

   • BAL – Balance for primary account in Text Banking
     • Your text will include both the Current and Available balances.
   • BAL ALL – Balance on all accounts within Digital Banking
     • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
   • LAST – Last 5 transactions for primary account in Text Banking
   • TRANS (amount) ex TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
   • STOP – Deactivate service
   • HELP – Help keywords

   Information will be sent to the mobile phone number you designate when setting up Text Banking.

3. What is the difference between Card Controls and Automated Fraud Monitoring?

   Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

   Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.
   
   Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

   Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

4. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

   Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

5. Are there any limits for sending and receiving money with Zelle?

   The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine send limits, call Old National Client Care at 1-800-731-2265.
   
   There are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

6. How do I sign up for Card Controls and Alerts?

   Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

   Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

7. What is an SBA loan?

   SBA loans are guaranteed by the US Small Business Administration (up to a certain amount) and are issued by participating lenders, mostly banks. Old National is recognized as a Preferred Lender by the SBA and has many years of experience with the SBA 7(a) program, the SBA Express program and the SBA 504 program.

   SBA program benefits include smaller down payments, longer maturities with no balloon payment and fixed or floating rates. SBA loans typically provide more flexible financing at competitive terms that you might not otherwise qualify for. To learn more about SBA loans at Old National, please visit our SBA Loans page.

8. How can I cancel my electronic mortgage statement and receive a paper one by mail?

   You have two options for cancelling electronic mortgage statements.

   First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

   1. Log into Old National Online Banking with your usual User ID and Password
   2. From the summary of accounts, select your Mortgage Loan
   3. This will take you to your Old National Mortgage Loan detail page
   4. Hover over Statements and Documents and select Electronic Mortgage Statements
   5. Select Change Delivery Preferences
   6. Then select Paper Mortgage Statements
   7. Finally, select Save

   Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

   If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

9. How do I set up Online and Mobile Banking to monitor my account?

   In a Banking Center
   Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

   Steps for Online Enrollment of Online Banking
   There are several options for enrolling online:

   1. Go directly to the enrollment page or
   2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
   3. Download our Mobile App and enroll in Online Banking.

   Once on the enrollment page:

   1. Enter your desired Online Banking User ID and Password.
   2. Enter your personal information including name, date of birth and address.
   3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
   4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

   If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

10. How do I set up and use Card Controls in the Mobile App?

    Card Controls enable you to monitor debit card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

    After logging in to the Mobile App, go to More on the lower right of the Accounts screen. On the Account Services screen, select Card Controls.

    You will then see a list of your debit cards. Active debit cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

    Setting Card Controls to "ON" or "OFF" 

    • Next to Card Status, use the ON/OFF toggle to set the debit card status as being active or suspended.
    • Setting the card status to “OFF” suspends all activity on the debit card. The status must be set to “ON” to use the card.
    • A debit card must be in “Active” status to add Declines and Alerts.

    Setting debit card Alerts & Controls

    • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
    • The Set Declines and Alerts screen will open with three options:
      • Send Alerts for all transactions, next to a toggle bar
      • Transaction Type
      • Spend Limits
    • Next to Send Alerts for all transactions, you can set the toggle to ON to receive Alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
    • To set up an Alert for a specific Transaction Type only, choose Transaction Type for a list of options. Tap the option(s) for which you want to receive an Alert. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
    • When a transaction is set to ON, EVERY transaction of that type on the debit card will trigger an Alert.

    Declining debit card transactions

    • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
    • To decline a specific Transaction Type, tap Transaction Type for a list of options. Tap each option you want to block and next to Decline Transaction set the toggle to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
    • When a transaction is set to BLOCK, EVERY transaction of that type on the debit card will be declined/blocked.

    Setting Spend Limits

    • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits option.
    • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
    • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
    • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

    A note about Email vs. Text Alerts
    Card Controls Alerts are emailed to the email address you have listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Controls Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by logging in to Online Banking from a browser and removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.