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        1. What if I used my debit card at a business or merchant that was breached?

          What you need to know:
          Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

          Things you can do to help guard against unauthorized use of your debit card:

          • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

          What you need to do:
          Monitor your account for fraudulent activity and report anything suspicious.

        2. What paperwork do you need from me to endorse an insurance claims check?

          If you have damage to property that is financed through Old National, we will be an active part of your insurance claim process.The paperwork required and necessary steps differ based on the type of property. We have developed the guides you can download below to assist you:

          Home mortgages

          • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including documents you will need to provide and forms you should complete.
          • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

          Consumer loans
           For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

          Commercial loans
          For commercial or business property, contact your Old National Bank commercial lender for guidance.

        3. Overdraft Solutions
          Old National offers a $25 grace amount, should you overdraw your account. We also have financial tools to track your spending, as well as overdraft solutions.
        4. Student Loans
          The Old National Student Loan options by Sallie Mae help you pay for college expenses not covered by scholarships and federal loans.
        5. What is a notice of error regarding the servicing of my loan?

          A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific error you are disputing and/or information you are requesting

          Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

          Where to send a notice of error
          Please mail all notices of error to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to notices of error.

        6. Where can I mail my Old National mortgage payment?

          You can mail your Old National mortgage payment to: 
          PO Box 3789
          Evansville, IN 47736

          The overnight address is:
          Attn: Mortgage Servicing
          101 NW 4th Street
          Evansville, IN 47708

          Old National Mortgage Manager
          You can also use Mortgage Manager within Online and Mobile Banking to make a mortgage payment online. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          If you need assistance with Mortgage Manager, please contact Mortgage Servicing at 1-866-853-3277.

        7. What should I do if I'm the victim of check fraud?

          Check fraud occurs when someone steals your actual checks or reproduces them. They then attempt to cash those checks and, if successful, can pull money out of your account.

          If you're the victim of check fraud, please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

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        9. Real-Life Finance Podcast #4 | Wealth Advisor LaToya Williams
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        10. Smishing Attempts Are on the Uptick
          Smishing Attempts are on the rise. Like many financial institutions, Old National has recently seen an increase in “smishing” fraud