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1. What if I used my debit card at a business or merchant that was breached?

   What you need to know:
   Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

   Things you can do to help guard against unauthorized use of your debit card:

   • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard^® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

   What you need to do:
   Monitor your account for fraudulent activity and report anything suspicious.

2. How can I get a replacement for a broken or damaged debit card?

   To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.

   The normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day for it to be delivered in two business days.

   A Lost or Stolen Debit Card
   If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.

3. What paperwork do you need from me to endorse an insurance claims check?

   If you have damage to property that is financed through Old National, we will be an active part of your insurance claim process.The paperwork required and necessary steps differ based on the type of property. We have developed the guides you can download below to assist you:

   Home mortgages

   • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including documents you will need to provide and forms you should complete.
   • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

   Consumer loans
   For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

   Commercial loans
   For commercial or business property, contact your Old National Bank commercial lender for guidance.

4. Real-Life Finance Podcast #4 | Wealth Advisor LaToya Williams
   Hosted by Old National Bank Financial Empowerment Director Ben Joergens, each Real-Life Finance episode focuses on everyday financial solutions that
5. Six Myths Surrounding The 2021 Employee Retention Tax Credit
   Businesses around the country have been slow to evaluate, or quick to assume they are ineligible for, the 2021 Employee Retention Credit (“ERC”). The result: a significant amount of cash is still being paid to the Federal government when it could remain with companies that need it. In 2021 the maximum amount of ERC is
6. Smishing Attempts Are on the Uptick
   Smishing Attempts are on the rise. Like many financial institutions, Old National has recently seen an increase in “smishing” fraud
7. When will my deposit be available?

   Funds deposited to your account will be available to you, based on several factors we have listed below.

   A check written from an account at a bank other than Old National:
   Will not be available until the next business day (if it was deposited by the close of business and there are no holds placed on the checks). This means these funds will not be available to cover checks or other debits processed that night. An extended hold also may be needed. You will be notified if an extended hold is placed on the deposit.

   A check written from an account at Old National:
   Will be added to your account and will have same-day availability (if it was deposited by the close of business). This means these funds will be available to cover checks or other debits processed that night.¹

   Cash or Direct Deposit (e.g. payroll, Social Security):
   Will be available the same day as deposit.¹

   
   ¹ Deposits of this type made at an ATM or by mobile deposit prior to daily cutoff times are credited to your account and available to cover checks or other debits being processed that night.

8. What is the "Pending" transaction in my Digital Banking transaction history?

   When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

   ATM or Debit Card Transactions
   This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

   Certain Deposits
   A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

   To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

9. Want to Hire Millennials? Better Help Repay Student Debt
   (Bloomberg) -- Like millions of her peers, Nicole Read graduated with thousands of dollars of debt. Unlike most of them, she’s getting direct help from her employer to pay it back. The 26-year-old’s job at event organizer Live Nation Entertainment in Beverly Hills, California, comes with a benefit that may be starting
10. What to do when your employees can’t save for retirement
    At CSAA Insurance Group, we’ve had a 401(k) plan that matches up to 6% of an employees’ pre-tax income for many years. It’s a terrific benefit, but we were concerned that many of our people were not taking advantage of this benefit to save for their retirement. When we spoke with enough of them, a common theme emerged: