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        1. What are Card Controls and Alerts?

          Card Controls and Alerts enable you to monitor and manage your debit card activity from within Online Banking and the Mobile App. There is no cost to use Card Controls.

          Here are a few of the benefits of using Card Controls:

          Monitor
          Know exactly what is happening with your debit card, anytime and anywhere. Turn on alerts for Internet purchases, ATM transactions and more.

          Manage
          Use Card Controls to immediately turn your debit card on or off in case it is misplaced or lost, or for any other reason. You can also set transaction limits, so all debit card transactions above a certain amount will be declined.

          Visit our Card Controls page for more information, including how to enroll.

          Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report any unauthorized activity.

          Please note that Card Controls are for debit card transactions and HELOC cards only. They are not available for checks clearing or ACH transactions.

        2. What are your hours?

          Our lobby and drive-thru hours vary by location. You can find banking center and Wealth Management hours on our locator page.

          Once on our locator page, enter the branch address (as much as you know), city and state in the Search box. In the list of banking centers on the right, you will see drive-thru and lobby hours.

          You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle). This will bring up the location hours.

        3. How do I manage sub-user access in Shared Access?

          In Shared Access, sub-users are not allowed to use the mobile app, so managing your sub-user is done via the web browser.

          To manage your sub-user, log into Digital Banking on a web browser.

          • Select Additional Services, then Share access with others.
          • You can toggle the access from Yes to No.
          • The Options button allows you to Update Profile, Reset Password or Delete the sub-user.
          • Update Profile allows you to manage the users personal information or what accounts they have access to.
          • Reset Password allows you to provide the sub-user with a temporary password. The user will receive an email that the password was changed, but you will need to verbally provide the password to the sub-user.
        4. How can I find fee free ATMs?

          With your Old National debit/ATM card, you can use any Old National or Allpoint ATM with no fees. (Please be aware that Old National charges a $2.50 fee when you use a non-Old National Bank or non-Allpoint ATM.)

          You can find Old National and Allpoint ATMs near you by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

          The Allpoint ATM network provides 55,000 surcharge-free ATMs located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

        5. Is Old National participating in the Main Street Lending Program?
          Yes, Old National is an eligible lender for the Main Street Lending Program. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
        6. How do I sign up for Card Controls and Alerts?

          Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

          Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

        7. What is mortgage refinancing?

          When you refinance your mortgage, you are essentially paying off your existing mortgage and replacing it with a new one. Mortgage refinancing can provide several benefits, including the opportunity to lower your interest rate, lower your monthly payment and pay off your loan earlier.

          Old National offers both the Quick Home Refi (QHR) and our standard mortgage refinancing product. You can learn more about each one and how to apply on our Mortgage Refinancing page.




        8. How can I get Old National to cash an insurance check?

          If you have damage to property that is financed through Old National, you may have been issued an insurance check with Old National's name on it. The process for cashing the check will differ based on the type of property that has been damaged. We have developed the guides you can download below to assist you:

          Home mortgages

          • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including how to cash an insurance check.
          • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

          Consumer loans
           For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please refer to our Guide to Insurance Claims for Consumer Loans.

          Commercial loans
          For commercial or business property, contact your Old National Bank commercial lender for guidance.

        9. Do you have any guides to assist me with using Mortgage Manager?

          We have several guides to walk you through step-by-step.

          You will find additional information on the Mortgage Manager page.

          If you have questions or need additional assistance, you can contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

        10. On what holidays are Old National banking centers closed?

          Typically, Old National holiday closings occur when the Federal Reserve is closed. Following are holiday closings for 2025:

          • New Year's Day, January 1
          • Martin Luther King Jr. Day, January 20
          • Presidents Day, February 17
          • Memorial Day, May 26
          • Juneteenth, June 19
          • Independence Day, July 4
          • Labor Day, September 1
          • Columbus/Indigenous People Day, October 13
          • Veterans Day, November 11
          • Thanksgiving Day, November 27
          • Christmas Day, December 25

          We update our website to notify clients of upcoming holiday hours the week prior to any holiday closings. View our banking center locator to find a location near you.