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1. 5 Proven Strategies to Keep Your Credit Card Safe From Fraud
   With credit card fraud increasing, it's critical to keep your cards and money safe. This article offers 5 strategies to help reduce your risk
2. After I submit a request for information about my loan, how long will it take for me to hear back from Old National?

   Within 5 business days from when we receive your request for information, we will provide you a letter letting you know that we received your request.

   Then, within 30 business days after we receive your written request, we will:

   • Either provide the information requested
   • Or conduct a reasonable search for the information and provide you with a written notice to inform that the information is not available

   If the information you requested is not available, we will mail you a letter with details about how you can contact us if you need further assistance.

   Please note that if we determine that additional time may be required, we may extend the response period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day research period to let you know. The letter will explain the reasons why the extended review is necessary.

3. Can I use my debit card(s) while traveling internationally?

   Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

   • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
   • Mastercard^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
   • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
   • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
   • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

   If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

4. What is meant by multi-factor authentication?

   Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

   You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

   There are several common reasons that you may be asked to verify your identity, such as:

   • You recently cleared your browser's cookies
   • You are using a different browser from the one you used previously
   • You knowingly or unknowingly asked to not skip this extra security step
   • You are using your browser in private or incognito mode

   If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

5. Do I need to inform Old National of damage to my home or vehicle?

   Yes! If you have damage to property that is financed through Old National, we need to be an active part of your insurance claim process. Your loan with us is based on your home, vehicle or other property value, so we want to ensure it is repaired and the value maintained.

   The process for reporting property damage differs based on the type of property, so we have developed the guides below to assist you:

   Home mortgages

   • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including where to report damage to your home.
   • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

   Consumer loans
   For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans.

   Commercial loans
   For commercial or business property, contact your Old National Bank commercial lender for guidance.

6. How long does it take to receive money with Zelle®?

   Money sent with Zelle^® is typically available to an enrolled recipient within minutes.¹

   If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.¹

   If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

   If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

   Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

   ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

7. How can I get a copy of a check in Digital Banking?

   Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

   On a web browser

   • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
   • Under Account History, set the date range when the check cleared your account.
   • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

   Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

   Mobile App

   • Within the Mobile App, go to Accounts and select the checking account the check was written on.
   • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
   • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
   • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
   • From here, you can view or take a screenshot of the check image.

   If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

8. Real-Life Finance Podcast #3 | Financial Empowerment with Moussa Ibrahim
   Hosted by Old National Bank Financial Empowerment Director Ben Joergens, each Real-Life Finance episode focuses on everyday financial solutions that
9. How do I schedule an appointment to visit a banking center?

   You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

   If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

   Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:

   • Old National Commercial Banking: 1-800-731-2265
   • Old National Wealth Management: 1-800-830-0362
   • Old National Investments: 1-800-264-6621
   • Old National Mortgage: 1-855-974-5626
10. How can I get pre-approved for a vehicle loan?

    To be pre-approved for a vehicle loan, you will need to complete a loan application based on the approximate age of the vehicle you are considering, as well as the maximum amount you think you may want for your loan. If you are unsure of how much you may be able to borrow, we are happy to work through calculations to determine a loan amount starting point.

    A loan application can be completed by stopping into one of our banking centers or by calling 1-877-427-7220.

    Knowing how much you can borrow makes the buying process easier and being pre-approved gives you more negotiating power.