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1. Professional Services
   Discover financial solutions for independent medical, dental, and veterinary practices at Old National Bank.
2. Home Equity Selector
   A HELOC or a Home Equity Loan? What’s right for you? Our Home Equity Selector can help you decide. Try it today!
3. The 1 Mistake to Avoid in a Hot Housing Market
   It's a hard time to be looking for a home. Property values have soared on a national level, and a lot of buyers are getting priced out of the market because of it. On the other hand, it's a great time to own a home. With property values being up, homeowners have more options to borrow against their homes. But there's o
4. Buying Or Selling A Home? Here’s What You Need To Know About Contract Contingencies
   If you’ve ever bought or sold real estate, you’ve probably heard of contingencies. In the most basic terms, a contingency is a specific requirement that must be met in order to make a real estate contract final.
5. How can I change my Digital Banking password?

   If you’d like to change your Digital Banking password, sign in to your Digital Banking account and in a web browser, click My Settings or the mobile app, tap More, then Settings, then My Settings. Click Edit for Password. You’ll be asked to enter your current password, then your new password. You’ll need to enter your new password a second time as well to confirm. Click Save to update your password. 
   
   If you need to change your password because you’ve forgotten it, for a web browser, go to the home page. In the blue Login box on the upper right side of the page, click on Forgot User ID or Password. In the Mobile App, tap Forgot Login. You will be asked to provide information to receive a temporary new password. 
   
   If, after trying the above, you are not able to reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance. 
   
   Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account. Also, if you reset your password you'll need to re-enable your biometrics. Within the Mobile App, navigate to More to access the settings and update your biometrics feature.

6. How do I change the address, phone number or email address on my account?

   To change your mailing address, Old National offers several options:

   • Please call 800-731-2265 Monday – Friday 7am to 6pm CST or on Saturday from 7am till noon CST.
   • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
   • Download a Personal Address Change Form or Business Address Change Form that you can mail to Old National.

   To change your phone number or email address:

   • Within Online Banking, go to My Settings and click Edit next to either your phone number or email address to update this information.
   • You may also visit any Old National banking center or call Client Care at 1-800-731-2265.

   Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

7. Where do I send Text Banking commands?

   Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

   Here is the information you can obtain by sending the following text commands:

   • BAL – Balance for primary account in Text Banking
     • Your text will include both the Current and Available balances.
   • BAL ALL – Balance on all accounts within Digital Banking
     • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
   • LAST – Last 5 transactions for primary account in Text Banking
   • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
   • STOP – Deactivate service
   • HELP – Help keywords

   Visit our Text Banking page for more information.

   For assistance with Text Banking, please call Client Care at 1-800-731-2265.

8. After I submit a request for information about my loan, how long will it take for me to hear back from Old National?

   Within 5 business days from when we receive your request for information, we will provide you a letter letting you know that we received your request.

   Then, within 30 business days after we receive your written request, we will:

   • Either provide the information requested
   • Or conduct a reasonable search for the information and provide you with a written notice to inform that the information is not available

   If the information you requested is not available, we will mail you a letter with details about how you can contact us if you need further assistance.

   Please note that if we determine that additional time may be required, we may extend the response period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day research period to let you know. The letter will explain the reasons why the extended review is necessary.

9. Can I use my debit card(s) while traveling internationally?

   Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

   • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
   • Mastercard^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
   • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
   • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
   • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

   If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

10. What is meant by multi-factor authentication?

    Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

    You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

    There are several common reasons that you may be asked to verify your identity, such as:

    • You recently cleared your browser's cookies
    • You are using a different browser from the one you used previously
    • You knowingly or unknowingly asked to not skip this extra security step
    • You are using your browser in private or incognito mode

    If you have questions about verification, please call Old National Client Care at 1-800-731-2265.