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        1. What is the difference between available balance and current balance on my account?

          Your Current Balance shows the amount of money in your account at the end of the previous day (after deposits, withdrawals, and ATM and debit card transactions). This includes only transactions that have cleared.

          Your Available Balance is your Current Balance minus any holds, uncollected deposits and transactions received but not yet processed by Old National, which may include certain ATM or debit card transactions. It also does not include checks you have written but have not been presented by the recipients.

          Please refer to our Deposit Account Agreement and Disclosure for more information about the timing and order of transactions we use to calculate your account balance at the end of each day.

          If you have questions, please call Client Care at 1-800-731-2265 or visit any Old National banking center.

        2. How can I cancel my electronic mortgage statement and receive a paper one by mail?

          You have two options for cancelling electronic mortgage statements.

          First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

          1. Log into Old National Online Banking with your usual User ID and Password
          2. From the summary of accounts, select your Mortgage Loan
          3. This will take you to your Old National Mortgage Loan detail page
          4. Hover over Statements and Documents and select Electronic Mortgage Statements
          5. Select Change Delivery Preferences
          6. Then select Paper Mortgage Statements
          7. Finally, select Save

          Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

          If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

        3. How do I set up Online and Mobile Banking to monitor my account?

          In a Banking Center
          Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

          Steps for Online Enrollment of Online Banking
          There are several options for enrolling online:

          1. Go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and enroll in Online Banking.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information including name, date of birth and address.
          3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

        4. How do I set up and use Card Controls in the Mobile App?

          Card Controls enable you to monitor debit card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

          After logging in to the Mobile App, go to More on the lower right of the Accounts screen. On the Account Services screen, select Card Controls.

          You will then see a list of your debit cards. Active debit cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

          Setting Card Controls to "ON" or "OFF" 

          • Next to Card Status, use the ON/OFF toggle to set the debit card status as being active or suspended.
          • Setting the card status to “OFF” suspends all activity on the debit card. The status must be set to “ON” to use the card.
          • A debit card must be in “Active” status to add Declines and Alerts.

          Setting debit card Alerts & Controls

          • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
          • The Set Declines and Alerts screen will open with three options:
            • Send Alerts for all transactions, next to a toggle bar
            • Transaction Type
            • Spend Limits
          • Next to Send Alerts for all transactions, you can set the toggle to ON to receive Alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
          • To set up an Alert for a specific Transaction Type only, choose Transaction Type for a list of options. Tap the option(s) for which you want to receive an Alert. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
          • When a transaction is set to ON, EVERY transaction of that type on the debit card will trigger an Alert.

          Declining debit card transactions

          • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
          • To decline a specific Transaction Type, tap Transaction Type for a list of options. Tap each option you want to block and next to Decline Transaction set the toggle to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
          • When a transaction is set to BLOCK, EVERY transaction of that type on the debit card will be declined/blocked.

          Setting Spend Limits

          • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits option.
          • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
          • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
          • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

          A note about Email vs. Text Alerts
          Card Controls Alerts are emailed to the email address you have listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Controls Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by logging in to Online Banking from a browser and removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

        5. Where can I get more information about the LIBOR transition and the new benchmark rates?

          For more information about the ARRC: https://www.newyorkfed.org/arrc 

          For more information about SOFR: https://www.newyorkfed.org/markets/reference-rates/sofr

          For more information about Term SOFR: https://www.cmegroup.com/market-data/cme-group-benchmark-administration/term-sofr.html

        6. Where can I see the breakdown of my mortgage payment - what was applied toward interest, principal and escrow?

          Within Mortgage Manager, you can view your Loan Details under the Payment button. Your Last Payment Breakdown is under Payment History. Loan Activity will provide you with more detailed information. Select the drop-down icon for all details of the payments or select the View Additional Activity to select custom dates in the Activity box.

        7. If I want to enroll or need assistance with business online and mobile banking, whom do I contact for support?
          To enroll in or get assistance with online and mobile banking for businesses, contact Client Care at 1-800-731-2265. And a team member can assist you with password resets, login and general questions.
        8. Are your banking centers open?

          Our banking centers are fully open. Please be sure to check our locator before visiting, as some banking centers have adjusted their hours.

        9. What are the fees for an international Allpoint ATM transaction?

          If you use an ATM that is part of the Allpoint Network outside of the US, you will not incur any surcharges; however, Old National does charge a fee of 3% of the transaction for all international ATM/debit card transactions.

          Our oldnational.com locator as well as our Mobile App locator enable you to find international ATM locations. Just type the name of the city where you are looking for an ATM into the locator Search bar.

        10. I had damage to my house and received a check from the insurance company with Old National’s name on it. How do I cash or deposit it?

          If you have your mortgage with Old National and a homeowners insurance claim, we will be an active part of your claim process. Your loan with us is based on your home’s value, so we want to ensure your property is repaired and the value is maintained.

          We have developed a Guide to Homeowners Insurance Claims that will give you an overview of the claim process and the necessary forms you will need along the way.

          Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

          For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

          For commercial or business property, contact your Old National Bank commercial lender for guidance.