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        1. How do I enroll in Zelle®?

          You can send, request or receive money with Zelle®.

          To start using Zelle® at Old National, you must be enrolled in Online or Mobile Banking.

          Once enrolled, login and locate Send Money with Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. From there, complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.

        2. How does Zelle® work?

          When you enroll with Zelle® through your Old National Online or Mobile Banking account, your name, the name of your financial institution and the email address or mobile number you enrolled is shared with Zelle® (no sensitive account details are shared).

          When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies of the incoming payment. then directs the payment into your Old National account, all while keeping your sensitive account details private.

        3. Is online and mobile banking down?

          Typically, if our online or mobile banking will be down for an extended period of time, we post a notification in the blue bar at the top of our home page.

          At times, after we have had an online or mobile banking outage, clients may need to take a few steps to be able to access it again. This is because the browser on your computer/device may have "cached" or held on to the previous page you visited in online or mobile banking when it was not functioning. You will need to clear your cache to enable your computer to access the now functioning page.

          Different browsers require that you clear the cache (or browsing history) in different ways, so we have created an FAQ on how to clear your browser history, cache and cookies.

          Once you have cleared your cache, you should also close down your browser.

          If you need guidance in completing these steps, or you have completed them and still cannot access online or mobile banking, please contact Client Care at 1-800-731-2265.

        4. Can I use my debit card(s) while traveling internationally?

          Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

          • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
          • Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
          • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
          • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
          • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

          If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

        5. How do I activate my new debit card?

          Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

          If you have questions or need assistance, call Client Care at 1-800-731-2265.

        6. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

          Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

        7. I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

          If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

          These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

        8. Why am I being asked to verify my identity when logging in to Digital Banking?

          If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:

          • You recently cleared your browser's cookies
          • You are using a different browser from the one you used previously
          • You knowingly or unknowingly asked to not skip this extra security step
          • You are using your browser in private or incognito mode

          After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.

          If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

        9. Will the person I send money to be notified?

          Yes! They will receive a notification via email or text message.

        10. What is the Main Street Lending Program?
          The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.