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        1. What is an NSF fee, and why did I receive one?

          If there is not enough of an available balance in your account to cover a withdrawal or payment presented against your account, an overdraft will occur and fees may be assessed. These are called NSF fees or overdraft fees. You may also hear the term "insufficient funds" used.

          An NSF fee is charged when a checking account is overdrawn causing a negative balance at the end of the previous business day. NSF fees are always charged the day after the overdraft occurs. You can avoid NSF fees by making a deposit to bring your account to a positive balance by the end of the business day.

          For specific details regarding an overdraft, or to sign up for overdraft coverage, please visit any Old National banking center or call Client Care at 1-800-731-2265. 

        2. Who do I notify about changes to my homeowner's insurance?

          For all insurance related information, please:
          Call - 1-855-862-4208
          Email - OldNationalTeam@pfic.com or
          Visit - www.expressinsuranceinfo.com/2536828

        3. Is Old National participating in the Main Street Lending Program?
          Yes, Old National is an eligible lender for the Main Street Lending Program. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
        4. How do I sign up for Card Controls and Alerts?

          Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

          Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

        5. What are "cookies" and how do they affect my Digital Banking?

          A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.

          Cookies (or lack of them) can impact your use of Digital Banking in several different ways including the following:

          • If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Digital Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Digital Banking.
          • In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.

          Instructions for clearing or accepting cookies varies by device and browser. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.

        6. Is online and mobile banking down?

          Typically, if our online or mobile banking will be down for an extended period of time, we post a notification in the blue bar at the top of our home page.

          At times, after we have had an online or mobile banking outage, clients may need to take a few steps to be able to access it again. This is because the browser on your computer/device may have "cached" or held on to the previous page you visited in online or mobile banking when it was not functioning. You will need to clear your cache to enable your computer to access the now functioning page.

          Different browsers require that you clear the cache (or browsing history) in different ways, so we have created an FAQ on how to clear your browser history, cache and cookies.

          Once you have cleared your cache, you should also close down your browser.

          If you need guidance in completing these steps, or you have completed them and still cannot access online or mobile banking, please contact Client Care at 1-800-731-2265.

        7. Can I use my debit card(s) while traveling internationally?

          Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

          • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
          • Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
          • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
          • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
          • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

          If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

        8. How do I set up Online and Mobile Banking to monitor my account?

          In a Banking Center
          Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

          Steps for Online Enrollment of Online Banking
          There are several options for enrolling online:

          1. Go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and enroll in Online Banking.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information including name, date of birth and address.
          3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

        9. Should I notify Old National if I plan to use my debit card while traveling?

          Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

          You can also add a travel memo to your card in online/mobile banking by selecting your debit card, then selecting “Manage Card”, then “Manage Travel Plans".

          Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

          It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

          If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

        10. How can I cancel my electronic mortgage statement and receive a paper one by mail?

          You have two options for cancelling electronic mortgage statements.

          First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

          1. Log into Old National Online Banking with your usual User ID and Password
          2. From the summary of accounts, select your Mortgage Loan
          3. This will take you to your Old National Mortgage Loan detail page
          4. Hover over Statements and Documents and select Electronic Mortgage Statements
          5. Select Change Delivery Preferences
          6. Then select Paper Mortgage Statements
          7. Finally, select Save

          Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

          If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.