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1. What information do I need to apply for a business loan?

   Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

   You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

   To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

2. How can I send a wire transfer for my business?

   To learn more about your options for sending domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page. 
   
   Here you can also find information about ONPointe, our Treasury Management solution that enables clients to initiate secure wire transfers from their own computers.
   
   If your company regularly sends international wires, you may also want to talk with our Foreign Exchange (FX) Department directly at 1-800-704-3084. Along with helping clients make and receive payments in foreign exchange, the Old National FX Department can assist with ways to mitigate exchange rate risk.

3. Who can I send money to with Zelle?

   You can send money to friends, family and others you trust.¹

   Since money is sent directly from your bank account to another person's bank account within minutes,² it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

   ¹ Must have a bank account in the U.S. to use Zelle^®.
   ² Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

4. How does Zelle® work?

   When you enroll with Zelle^® through your Old National Online or Mobile Banking account, your name, the name of your financial institution and the email address or mobile number you enrolled is shared with Zelle^® (no sensitive account details are shared).

   When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies of the incoming payment. then directs the payment into your Old National account, all while keeping your sensitive account details private.

5. How can I find fee free ATMs?

   With your Old National debit/ATM card, you can use any Old National or Allpoint ATM with no fees. (Please be aware that Old National charges a $2.50 fee when you use a non-Old National Bank or non-Allpoint ATM.)

   You can find Old National and Allpoint ATMs near you by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

   The Allpoint ATM network provides 55,000 surcharge-free ATMs located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

6. What are your hours?

   Our lobby and drive-thru hours vary by location. You can find banking center and Wealth Management hours on our locator page.
   
   Once on our locator page, enter the branch address (as much as you know), city and state in the Search box. In the list of banking centers on the right, you will see drive-thru and lobby hours.
   
   You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle). This will bring up the location hours.

7. What if I want to send money to someone whose financial institution doesn't offer Zelle?

   You can find a full list of participating banks and credit unions live with Zelle^® here.

   If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

   To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa^® or Mastercard^® debit card with a U.S.-based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

8. How do I set up a recurring transfer in Digital Banking?

   From a Web Browser
   To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

   Here you can select the accounts and date, and type in the amount you would like to transfer.

   To create a recurring transfer, check the Repeat box next to the date.

   Select the frequency, date and duration of your recurring transfers and click Save.

   Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

   To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

   The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

   You have the option to include a message, you may do so in the Memo section.

   Click Make Transfer.

   Take a moment to verify that your transfer details are correct, then click Confirm.

   Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

   On the Mobile App
   Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

   • To view or cancel a recurring transfer in the mobile app, tap Transfers.
   • Tap Schedule.
   • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
   • Tap Yes to confirm.
9. Which branches have safe deposit boxes?

   You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

   The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

10. How do I place a stop payment on a check or pre-authorized payment?

    Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

    • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
    • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
    • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
    • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
    • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.