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        1. How do I add accounts for transfers in Digital Banking?

          Before you can transfer money in your Digital Banking account, you will need to add the accounts you want to move money between. 

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Click, Add a New Account.

          Select the account type and enter the account information.

        2. How do I know which of these replacement benchmarks is right for my loan?

          Old National has thoroughly analyzed and evaluated replacement benchmarks. Our goal is to provide you several sound options since one size does not fit all. The replacement benchmarks noted above have different characteristics, advantages, and disadvantages. Your Old National relationship manager will work with you to decide which LIBOR alternative best fits your needs.

        3. How do I set up a recurring payment in Online Bill Pay?

          From a Web Browser

          • Log in to your Digital Banking account.
          • Open Online Bill Pay.
          • Locate the payee on your list.
          • Under the Options list, select the Automatic Payment tab.
          • Next, select the account you would like to pay from, the amount and the frequency.
          • If you are sending the payment via check, you may Add a Memo (located under Amount).
          • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
          • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
          • When you are satisfied with your payment information, click Save.

          In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

          • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
          • Click Add to make additional payments to a payee.

          On the Mobile App
          Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

          • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
          • Tap Schedule.
          • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
          • Tap Yes to confirm.
        4. How do I use Zelle®?

          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
          2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        5. How can I access my loan online?

          You can access your loan through our Digital Banking services. There are several options for enrolling online:

          1. Go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and enroll in Online Banking.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information including name, date of birth and address.
          3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

        6. Is there a limit on how many people can be in a banking center?

          We have re-opened our banking centers and are no longer limiting the number of people who can be inside the lobby at one time. Appointments continue to be accepted and encouraged.

        7. Is my information secure in Zelle®?

          Keeping your money and information safe is a top priority for Old National. When you use Zelle® within online and mobile banking, your information is protected with the same technology we use to keep your Old National account safe.

        8. How do I set up automatic credit card payments?

          To set up automatic payments on your credit card, log into your account, select your card, and choose “Manage payments”. There, you can choose the date and amount of your automatic monthly payments.

        9. Am I eligible for an SBA loan?

          SBA lenders and SBA loan programs have different eligibility requirements. However, there are some basic requirements:

          • Location: Your business must be physically located and operate in the U.S.
          • Business type: Your business must be for-profit and in an eligible industry.
          • Investment: You, as the business owner, must have invested time or money into the business.
          • Size: Only small businesses qualify. The definition of a "small business" is based on number of employees or average annual receipts. Size standards information can be found on the sba.gov website.
          • Loan application history: You must not be able to get more traditional financing at favorable terms.

          You should also be able to demonstrate your ability to repay the loan and have a sound business purpose and plan.

          To learn more about SBA loans at Old National, please visit our SBA Loans website page.

        10. What can I do in Digital Banking?

          With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:

          Mobile Deposit
          Deposit a check safely and securely with your smartphone.

          Transfers
          Transfer money from accounts you have at other financial institutions to your Old National account, including loan payments. Or transfer money between your Old National accounts.

          Bill Pay
          Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.

          eStatements
          View, download and print an electronic version of your statement.

          Money ManagementTM
          See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.

          Zelle®
          Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

          Text Banking
          Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.

          Card Controls
          Manage your debit cards to immediately turn off your card or to set transaction limits and alerts. 

          How to enroll in Digital Banking

          When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

          When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

          If you open a new Old National account online, you can enroll in Digital Banking immediately.

          You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app.

          There is no charge for use of Digital Banking, including the Mobile App.