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1. When using an Allpoint ATM, why did I receive a message screen saying I would be assessed a surcharge fee?

   First, if you receive such a message and are an Old National client, be assured that you will not actually receive a surcharge. Due to technical limitations of certain types of ATMs, Allpoint is currently not able to prevent the “surcharge warning message” screen from appearing in some cases. You should continue the transaction by answering “yes” on this screen. When you get your receipt, you’ll see that you were not assessed a surcharge (i.e. the withdrawal amount on your receipt will show $20, $40, $60 as opposed to $23.50, $43.50, $63.50, etc. shown when you pay a surcharge).

   If you believe you received a surcharge in error, please contact Old National Client Care at 1-800-731-2265.

2. How do I sign up for Online Bill Pay within Digital Banking?

   Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:

   From a web browser

   • Log in to Digital Banking
   • Choose Bill Pay in the top menu
   • You may need to enter a few pieces of identification, otherwise, review and check the box agreeing to the Terms & Conditions
   • Click Complete Sign Up
   • Begin adding information for the business or person you want to pay

   Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Bill Pay and view your eBills history.
   
   Please note: Depending on the party you are paying, payments may be sent electronically or a physical check will be produced and mailed.

   Our Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .

   In the Mobile App

   • Open the Mobile App
   • iOS users, choose Bill Pay at the bottom of the screen. Android users, tap the menu icon in the upper left and choose Bill Pay.
   • Select Payees at the top right of the screen
   • In the Add a person or business field begin adding information for those you want to pay

   If you need assistance with enrolling in Bill Pay, please contact Client Care at 1-800-731-2265.

3. What is Mobile Deposit and how do I use it?

   Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

   To use Mobile Deposit

   • Log in to your Mobile App.
   • At the bottom of the screen, choose Check Deposit.
   • In the "To" section, select the account you want to deposit to and enter the amount.
   • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
   • Select the photo icon and capture an image of the front and back of your check.
   • Verify the information and select Deposit.

   You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

   Tips for using Mobile Deposit

   • Take photos in a well-lit area
   • Place check on a dark surface
   • Be sure only the check is in the photo (no fingers holding the check)
   • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
   • Give the camera time to focus before taking the photo; being too close can make the check image blurry
   • Tap the center of your screen to get a clear picture
   • Make sure the check isn't folded or torn

   If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

4. How can I access my business credit card online?

   If you already have a business or commercial credit card through Old National, you can log in to that account on our business credit card page. Just click or tap the blue Access Your Account button. You can also access your account directly.

5. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

   We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

   Old National Bank
   Attn: Client Success
   P.O. Box 143
   Evansville, IN 47701

   Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

6. Does Old National offer foreign currency exchange services?

   Yes. We buy and sell select foreign currencies at any of our banking centers. This service is available only to Old National clients.
   
   For next-day service, you can visit any of our banking center locations. Orders are debited from your checking, savings or money market account. In addition, when you return from your trip, you can exchange leftover paper currency at any Old National branch.
   
   For more information, visit our foreign currency page.

7. What if I used my debit card at a business or merchant that was breached?

   What you need to know:
   Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

   Things you can do to help guard against unauthorized use of your debit card:

   • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard^® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

   What you need to do:
   Monitor your account for fraudulent activity and report anything suspicious.

8. Where can I find the phone number or email to contact a branch manager?

   Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

   To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

   This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

9. How can I cancel my electronic mortgage statement and receive a paper one by mail?

   You have two options for cancelling electronic mortgage statements.

   First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

   1. Log into Old National Online Banking with your usual User ID and Password
   2. From the summary of accounts, select your Mortgage Loan
   3. This will take you to your Old National Mortgage Loan detail page
   4. Hover over Statements and Documents and select Electronic Mortgage Statements
   5. Select Change Delivery Preferences
   6. Then select Paper Mortgage Statements
   7. Finally, select Save

   Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

   If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

10. What is a notice of error regarding the servicing of my loan?

    A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

    • Your name
    • Your loan number and/or property address associated with the loan
    • Details about the specific error you are disputing and/or information you are requesting

    Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

    Where to send a notice of error
    Please mail all notices of error to:
    
    Old National Bank
    Attn: Client Success
    P.O. Box 143
    Evansville, IN 47701

    We do not charge a fee for responding to notices of error.