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        1. What are the different ways I can make a payment on my Old National loan?

          For personal loan payments (not including mortgage loans), we offer several options:

          • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
          • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
          • Mail a check to PO Box 3728, Evansville, IN 47736
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

          For mortgage loan payments, here are several available options:

          • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
        2. What information do I need to apply for a business loan?

          Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

        3. How do I add accounts for transfers in Digital Banking?

          Before you can transfer money in your Digital Banking account, you will need to add the accounts you want to move money between. 

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Click, Add a New Account.

          Select the account type and enter the account information.

        4. What are eStatements and how do I sign up for them?

          eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

          Signing up for eStatements

          To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

          On a web browser

          • Log in to Digital Banking.
          • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
          • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page.
          • Enter the six-character Confirmation Code in the box and hit Continue.
          • Verify the email address where statement notifications should be sent and hit Accept.

          On the Mobile App
          Enrolling in eStatements from the Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

          • Click on the Mobile Banking app and log in to your account.
          • iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. 
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.
          • On the confirmation page, click View Disclaimer to receive your Confirmation Code. Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page. 
          • Enter or paste the six-character Confirmation Code and select Continue.
          • Read the Consent and Authorization.
          • Enter and verify the email address where statement notifications should be sent and click Accept.

          Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

          Viewing eStatements

          On a web browser

          • You can view, search, save and print eStatements in Digital Banking.
          • Under eStatements on the top menu, choose eStatements in the drop down.
          • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
          • Choose eStatements under the appropriate heading.
          • This will pull up a copy of the most recent eStatement. On the right side of the screen, you can select any other statements you want to view by date. 
          • Once you have found and opened the desired eStatement, you can find options for downloading and saving it or printing it on the upper right of the statement.

          Note: Another way to search for a specific eStatement is to use the Document Search option at the top of the eStatements page.

          In the Mobile App

          • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
          • Tap eStatements under Account Services.
          • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
          • Choose eStatements under the appropriate heading.
          • Select the statement you want to view by date, which will open a copy of the statement on your phone. 

          If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

          You can also visit the eStatements page on our website.

        5. Does Old National offer foreign currency exchange services?

          Yes. We buy and sell select foreign currencies at any of our banking centers. This service is available only to Old National clients.

          For next-day service, you can visit any of our banking center locations. Orders are debited from your checking, savings or money market account. In addition, when you return from your trip, you can exchange leftover paper currency at any Old National branch.

          For more information, visit our foreign currency page.

        6. How do I sign up for Online Bill Pay within Digital Banking?

          Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:

          From a web browser

          • Log in to Digital Banking
          • Choose Bill Pay in the top menu
          • You may need to enter a few pieces of identification, otherwise, review and check the box agreeing to the Terms & Conditions
          • Click Complete Sign Up
          • Begin adding information for the business or person you want to pay

          Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Bill Pay and view your eBills history.

          Please note: Depending on the party you are paying, payments may be sent electronically or a physical check will be produced and mailed.

          Our Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .

          In the Mobile App

          • Open the Mobile App
          • iOS users, choose Bill Pay at the bottom of the screen. Android users, tap the menu icon in the upper left and choose Bill Pay.
          • Select Payees at the top right of the screen
          • In the Add a person or business field begin adding information for those you want to pay

          If you need assistance with enrolling in Bill Pay, please contact Client Care at 1-800-731-2265.

        7. How can I access my business credit card online?

          If you already have a business or commercial credit card through Old National, you can log in to that account on our business credit card page. Just click or tap the blue Access Your Account button. You can also access your account directly.

        8. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

          We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

        9. What is the "Pending" transaction in my Digital Banking transaction history?

          When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

          ATM or Debit Card Transactions
          This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

          Certain Deposits
          A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

          To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

        10. What should I do if I believe I am a victim of identity theft?

          If you think you are the victim of identity theft, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT. Using your personal information, a fraudster can commit a wide range of fraudulent activity in your name, so it is important to take security measures.

          You can also download our What You Should Know About Identity Theft guide.