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    Compare the benefits of Old National Bank savings accounts to find the right option. Convenient savings, money markets, IRAs, and CD accounts are available.

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    3. What if I want to send money to someone whose financial institution doesn't offer Zelle?

      You can find a full list of participating banks and credit unions live with Zelle® here.

      If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

      To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

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    5. Where can I find loan payoff information?

      For the correct amount to pay off a loan, please call Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center.

      A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

      Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone. 

      Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

      Please see our separate FAQ on obtaining the payoff amount for a mortgage loan.

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    9. What is meant by multi-factor authentication?

      Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

      You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

      There are several common reasons that you may be asked to verify your identity, such as:

      • You recently cleared your browser's cookies
      • You are using a different browser from the one you used previously
      • You knowingly or unknowingly asked to not skip this extra security step
      • You are using your browser in private or incognito mode

      If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

    10. How long does it take to receive money with Zelle®?

      Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

      If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1

      If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

      If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

      Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

      1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.